Tasks: - Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Elicits and records customer information and inquiries, following prompts from a computerized system. - Corrects errors and discrepancies on customers' billing statements as necessary. - Demonstrates good oral and written communication skills, with ability to articulate
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